1st Julie confirmed they had my car, and they were going to try and get to it. I replied the next day would be fine. She said Thank you. Next in about 2 hours Jeff called and said the car was ready and gave me a wonderful explanation of what was wrong. When I picked up the car the tow charge was billed to me after it was already paid. The office staff was super friendly & professional at solving the issue. 5 STARS for everyone!!!