The service was good as expected, because we have been customers for a long time. However, I was extremely disappointed to see that although signs were posted about the requirement of mask wearing, few were wearing one. The employee who took my key was wearing one when I dropped off my car, but when I returned, 2 of 3 (including the original person) at the desk were not. Walking through the building, two people in the waiting area were not, the one salesman who was at his desk was not, both ladies in the office where bills are paid were not, nor were any of the men congregated in the parts area - visible through the window across from the previous bill paying office, nor the two men in the office together as I left through the south door (nor the man I met as I walked out). If Sterling Chevrolet is really a team member/leader in our community, it would be nice to see that they are doing all that is possible to do their part to care for this community. I can see that masks might be a vision risk in the shop, as mechanics work - but that is a big area that could be ventilated for that purpose. The other places I mention, are not the shop. Masks are a drag but our CGH and KSB healthcare workers are wearing them for their entire shifts, as are our students K-12. If they can do it, so can Stg Chevy. Very disappointing.
Called Monday got appointment for 8 am next day for oil change which was so awesome knowing they're calling for snow. Twenty minutes later they're letting me know tires really should be rotated perfect time to get that done too. Less than an hour I was on my way and car drove so smooth. Awesome!!!
I was very concerned when I went to pick up my keys. The woman was not wearing a mask. I then ask her where my car was, She said I have had no idea. She said go out the door and just start walking. Going through the showroom neither salesman had masks on. I just feel you don���t know what your customers are dealing with health wise. A mask would be a nice show of support for your customers. I had no issues with the service dept. Just very disappointed with no mask wearing.
Pleasant to deal with and finished the service work during time that was was promised. Cap was missing on radiator overflow tank and they did not have a replacement in stock so didn't put on a replacement, thus only 4 stars rather than 5.