Q: Do I really need an extended auto warranty?
A: Your vehicle is a big investment. The longer it stays in great working condition, the more value you get from your investment. Extended auto warranties are designed to protect your investment. An extended warranty keeps your vehicle in tip top shape without having to incur a lot of extra repair costs.
Considering that the average hourly rate for mechanic labor is over $125 an hour, labor alone can be a smart reason to have an extended car warranty. When you also consider how expensive parts and systems can be to fix, the choice becomes quite clear.
Q: How do I make a claim if I have a breakdown?
A: Contact Sterling Chevrolet. They will handle it all from there! If you have any questions that you would like to ask us directly, you may call (815) 564-2672 and speak with a claims specialist.
Q: When are the claims specialists available to take my call?
A: Claim specialists are available Monday - Friday 8 a.m. to 5 p.m. EST and 8 a.m. to 1 p.m. on Saturday to answer all of your questions.
Q: Is there a deductible that I need to pay when making a claim?
A: There is $100.00 deductible or ZERO ($0) if repaired at Sterling Chevrolet on the program. All covered parts and labor are covered 100%.
Q: How do I know what maintenance is required to keep my Extended Warranty contract in force?A: It is required that you maintain the vehicle with the selling dealer or a pre-authorized facility in accordance to the Manufacturer's Recommended Maintenance Schedule. To check to see the maintenance required for each particular make and model. If you have any further questions, please contact Sterling Chevrolet.
Q: What if I am traveling out of town and have a breakdown that would be covered under my Extended Warranty Contract?
A: Although you are required to have all repairs performed at your selling dealer, if you are over 50 miles or more away from your selling dealer, you may take your vehicle to any licensed repair facility to have your repair work completed. You may call your selling dealer's service department for details. Please remember - all out of state repair service must be preauthorized or the repairs performed by an outside dealer will not be accepted.
Q: If my car breaks down and the breakdown is covered by the Extended Warranty Contract given to me by my selling dealer, am I required to pay for the repair and then wait to be reimbursed?
A: No, the extended warranty company pays all repairs by credit card. Please be sure that all repairs are authorized prior to the repair being completed. All unauthorized repairs will not be covered.
Q: What if I need to be towed or need a rental car while my car is being repaired?
A: Towing and rental car coverage is provided by your Extended Warranty contract please read contract for details.. .